FAQ

Getting started is simple and secure. To create an account, visit our website or stop by the casino in person to join the Winners Club. You'll need to provide basic details like your name, date of birth, address, and a valid ID to confirm you're at least 18 years old. Online registration takes just a few minutes, and once approved, you can access promotions, track loyalty points, and manage your gaming preferences. For in-person sign-up, our staff at the rewards desk will guide you through it quickly. Remember, all accounts are protected with advanced encryption to keep your information safe.

New players can kick off with our exciting welcome bonus of up to $300 in slots play. This offer is designed to boost your initial sessions on our over 1,150 slot machines, including titles from Pragmatic Play. To activate it, sign up for the Winners Club and make a qualifying deposit—details are available at the rewards center or online. It's a great way to explore games without dipping too deep into your own funds right away. Keep in mind, bonuses come with standard terms like wagering requirements, so check the specifics to make the most of it.

While we don't currently offer traditional no deposit bonus codes, our promotions often include free play opportunities through the Winners Club. For example, earn points by playing and redeem them for slot play without an initial deposit. Special events like multiplier days or hot seat drawings can also grant free credits. Stay updated via our website or app for any limited-time codes that might pop up during seasonal promotions. These perks reward active players and add extra value to your visits.

We make banking easy with trusted payment methods like American Express, MasterCard, and Visa, all in USD. Deposits are instant—simply log in, select your method, and fund your account at the cashier or online. Minimums start low to suit all budgets. For withdrawals, head to the cage or request via your account; processing typically takes 24-48 hours after verification. We prioritize security, so expect quick, hassle-free transactions. If you encounter issues, our support team is ready to assist.

Wagering requirements ensure fair play on bonuses, like our up to $300 slots welcome offer. Essentially, you must bet the bonus amount a certain number of times before withdrawing winnings—details vary by promotion but are clearly stated. For instance, slots often contribute 100% toward requirements, while table games might count less. This system rewards genuine gameplay and prevents abuse. Track your progress in your Winners Club account, and if questions arise, our terms page has all the fine print.

Absolutely—our platform is fully optimized for mobile devices, letting you access games, promotions, and your account from anywhere in regulated areas. Whether on iOS or Android, enjoy slots from Pragmatic Play, check loyalty points, or even place sports bets at Sticks Sports Book & Grill via our app or mobile site. No downloads needed for most features, though we recommend a stable connection for live dealer options. It's perfect for on-the-go fun, mirroring the excitement of our physical resort.

Dive into a diverse selection including over 1,150 slots, blackjack, roulette, poker, craps, bingo, and sports betting. We feature top software from Pragmatic Play for smooth, engaging online slots and live dealer titles. Table games and poker room action cater to strategy fans, while bingo sessions offer community vibes. All games are tested for fairness, with options for both casual and high-stakes play. Visit our gaming floor or online portal to see the full array.

As a tribal casino owned by the Saint Regis Mohawk Tribe, we're licensed and regulated under tribal gaming laws, ensuring compliance with strict standards for fairness and security. This includes oversight similar to state regulations in New York, with regular audits. Our operations prioritize player protection, and we're committed to responsible gaming. For more on our credentials, check our about page—it's your assurance of a legitimate, trustworthy experience.

Know Your Customer (KYC) verification keeps things secure and is required for withdrawals or bonus claims. Submit a government-issued ID, proof of address, and possibly a payment method confirmation during registration or your first cashout. The process usually takes 24-72 hours, and our team reviews it promptly. It's a one-time step for most players, designed to prevent fraud and comply with regulations. If you need help, reach out via live chat for guidance.

If you hit a snag, like a game not loading or app glitches, first try refreshing your browser or restarting your device. For online issues, clear your cache or ensure you're using a supported browser. In the casino, our floor staff can assist with machine problems. Common fixes include checking your internet connection or updating software. If that doesn't work, contact support at support@mohawkcasino.com or through live chat—we're available during operating hours to resolve things quickly.

We take responsible gaming seriously with tools like deposit limits, session timers, and self-exclusion options available in your account. Our Winners Club includes resources for tracking play and setting boundaries. If needed, we provide links to support organizations and on-site counseling referrals. Remember, gambling should be fun—set limits and take breaks. For immediate help, our staff is trained to assist, ensuring a safe environment for all.

Your data is protected with state-of-the-art encryption and firewalls, compliant with tribal and industry standards. We never share personal info without consent, and all transactions use secure protocols. Regular security audits and employee training minimize risks. Whether online or on-site, features like two-factor authentication add extra layers. Rest easy knowing we're dedicated to privacy—check our policy for full details.