Support

When you're deep into a thrilling session on slots like Fandango's 3 Lines Slots or chasing those sweet wins in Sweet Bonanza 1000 Slots, the last thing you want is a hiccup slowing you down. That's where our dedicated support team steps in, ready to keep your gaming experience smooth and enjoyable. At Akwesasne Mohawk Casino, we prioritize player satisfaction with multiple ways to reach out, ensuring you're never left hanging.

Unlock Instant Assistance with Live Chat

Imagine having a question about claiming your up to $300 Slots Play welcome bonus and getting an answer in seconds—that's the power of our live chat feature. Available right on our website, this option connects you directly to a support specialist who can guide you through account issues, transaction queries, or gameplay tips. We aim for response times under a minute during peak hours, making it the fastest way to resolve concerns without interrupting your fun.

Our chat support operates 24/7, so whether it's early morning or late at night, help is just a click away. Players often rave about how easy it is to use, especially when verifying payment methods like Visa, MasterCard, or American Express for seamless USD transactions.

Reach Out via Email for Detailed Support

For those times when you need to explain a situation in more detail, our email support is a reliable choice. Drop a message to support@mohawkcasino.com, and expect a thoughtful response within 24 hours—often much sooner for straightforward inquiries. This method works great for topics like understanding our Winners Club loyalty program or clarifying promotion rules, such as the 55+ Club's $10 Slot Play and $10 Dining Credit offer.

We know life gets busy, so our team crafts personalized replies that address your specific needs. It's all about making you feel heard and valued, whether you're a new player or a regular at our Hogansburg, New York resort.

Pick Up the Phone for a Personal Touch

Sometimes, nothing beats a real conversation. Dial our US line at 877-992-2746 or the Canada toll-free number at 888-622-1155 to speak with a friendly representative who knows the ins and outs of our casino. Phone support is available during our operating hours—Monday to Thursday from 9:00 AM to 1:00 AM, extending later on weekends—but we're expanding toward full 24/7 coverage to match your schedule.

Typical hold times are minimal, and our agents are trained to handle everything from technical glitches to questions about our Pragmatic Play-powered games. It's like having a casino expert on speed dial, ready to enhance your visit.

Discover Quick Answers in Our FAQ and Help Center

Before reaching out, check our comprehensive FAQ section and help center for instant solutions to common questions. Wondering about age requirements (must be 18+), how to earn points in the Winners Club, or details on seasonal promotions like holiday free play giveaways? You'll find clear, step-by-step guides there.

This self-service hub is designed for speed, covering topics from bingo sessions to sportsbook betting specials at Sticks Sports Book & Grill. It's updated regularly to reflect the latest offers, ensuring you stay informed without delay.

Our support team isn't just responsive—they're passionate about gaming and committed to quick resolutions. Whether it's troubleshooting a deposit or explaining bonus terms, we treat every interaction like a conversation with a friend. At Akwesasne Mohawk Casino, your peace of mind lets you focus on what matters: the excitement of the games and the rewards waiting for you.